Terms of Service

Last updated September 15, 2026

These Terms of Service (the “Terms”) govern the relationship between you (“you” or “user”) and Phantom Gamelabs Oy (“Phantom Gamelabs,” “we,” “us,” or “our”), a Finnish company with business ID 3282823-2 and registered office at Fredrikinkatu 60, Helsinki, Finland, concerning your access to and use of our games, websites and related services (collectively, the “Services”).

Our Privacy Policy explains how we collect, use and otherwise process personal data in connection with the Services. Please review our Privacy Policy at https://phantomgamelabs.com/privacy-policy.

Nothing in these Terms limits any rights that you have under mandatory applicable law, including mandatory consumer-protection legislation.

WHO MAY USE THE SERVICES

You must be at least 13 years old to use the Services. If, under the laws applicable to you, you do not have the legal capacity to enter into these Terms independently, your parent, legal guardian or other person legally authorised to act on your behalf must review and agree to these Terms on your behalf. By accessing or using the Services, installing one of our games, or clicking or otherwise indicating that you accept these Terms, you agree to be bound by them.

If you do not agree to these Terms, you may not use the Services.

CONTACT INFORMATION & FEEDBACK

We welcome feedback, comments and suggestions concerning the Services. If you have questions or complaints concerning these Terms or the Services, please contact:

Phantom Gamelabs Oy
Business ID 3282823-2
Fredrikinkatu 60
Helsinki, Finland
Email: info@phantomgamelabs.com

PURCHASES

Certain Services may allow you to purchase virtual currency (“Virtual Currency”) using real-world money or obtain virtual items, skins, characters, features or other digital content (“Virtual Items”). Virtual Currency and Virtual Items are together referred to as “Virtual Goods.”

Virtual Goods may only be acquired through methods made available or expressly authorised by Phantom Gamelabs or the relevant authorised platform through which the Services are distributed. Prices and applicable charges will be disclosed to you before you complete a purchase. Where required by applicable law, the displayed price includes applicable taxes.

Purchases made through a third-party platform, such as an application store, may also be subject to that platform's payment terms. Those terms do not limit any mandatory rights you have against Phantom Gamelabs under applicable law.

Virtual Goods

Virtual Goods are digital content intended solely for use within the relevant Service.

Unless otherwise required by applicable law, Virtual Goods:

  • have no cash value outside the Services;

  • cannot be exchanged for real-world money;

  • may not be sold, transferred or exchanged outside functionality expressly provided by the Services; and

  • do not constitute money, electronic money or a bank account.

Subject to these Terms and applicable law, Phantom Gamelabs grants you a limited, personal, non-exclusive, non-transferable and non-sublicensable licence to use Virtual Goods within the relevant Service for personal, non-commercial entertainment purposes. Purchasing or obtaining Virtual Goods does not transfer ownership of the underlying software, artwork, intellectual property or other proprietary rights to you.

We may modify, rebalance, replace or discontinue Virtual Goods or features of the Services where reasonably necessary, including for gameplay balancing, technical, security, legal, regulatory or operational reasons. Where such a change materially affects digital content or a digital service supplied to a consumer under an ongoing contract, we will comply with applicable consumer-protection law, including any requirements concerning valid reasons for the change, advance information, continued conformity, termination rights or refunds.

Nothing in this section limits your statutory rights where digital content or a digital service is defective, unavailable, not supplied as agreed or otherwise fails to conform to the contract.

Payment and Refunds

You are responsible for charges that you validly authorise through your account, subject to applicable law and the payment provider's terms.

We may change prices for future purchases. A price change will not retroactively affect a purchase already completed.

Except where otherwise stated in these Terms, purchases of Virtual Goods are generally final once the relevant digital content has been supplied. However, this does not exclude or limit any right to a refund, price reduction, withdrawal, termination, damages or other remedy that you may have under mandatory applicable law.

If your account is suspended or terminated because of your breach of these Terms, unused Virtual Goods will not normally be refunded, except where a refund or other remedy is required by applicable law.

RIGHT OF WITHDRAWAL FOR EEA CONSUMERS

If you are a consumer residing in the European Union or European Economic Area, you generally have a statutory right to withdraw from a distance contract within 14 days, subject to the exceptions provided by applicable law.

For digital content that is not supplied on a tangible medium, such as Virtual Currency, Virtual Items or downloadable game content, the statutory right of withdrawal may cease once supply of the digital content begins if:

  1. you have expressly consented to supply beginning during the withdrawal period;

  2. you have acknowledged that, by giving that consent, you lose your right of withdrawal; and

  3. we or the relevant seller provide the confirmation required by applicable law.

To exercise a statutory right of withdrawal, you must notify us of your decision by an unequivocal statement before the applicable withdrawal period expires.

You may contact us at: info@phantomgamelabs.com

You may also use any statutory model withdrawal form made available to you, but use of a particular form is not required.

Nothing in this section limits any separate statutory rights you may have where digital content or a digital service is defective or does not conform to the contract.

AVAILABILITY AND WARRANTIES

We aim to provide the Services with reasonable care and skill.

The Services may nevertheless occasionally be unavailable or affected by maintenance, technical faults, updates, network conditions or circumstances outside our reasonable control.

To the extent permitted by applicable law, we do not guarantee that the Services will always be uninterrupted, completely error-free or compatible with every device or configuration.

Nothing in these Terms excludes or limits any statutory guarantee, conformity requirement, remedy or other right that cannot lawfully be excluded or limited, including rights available to consumers under the Finnish Consumer Protection Act.

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, these Terms do not limit:

  • your mandatory statutory rights as a consumer;

  • liability for damage caused intentionally or through gross negligence where such liability cannot legally be limited;

  • liability for personal injury or death where such liability cannot legally be limited; or

  • any other liability that cannot lawfully be excluded or restricted.

Subject to the above, Phantom Gamelabs is not liable for indirect or consequential loss that was not reasonably foreseeable when you agreed to these Terms or for loss arising from use of the Services for commercial or business purposes where you use the Services as a consumer.

Nothing in these Terms limits any remedies that a consumer may have because digital content or a digital service is defective, delayed, unavailable or otherwise not in conformity with the applicable contract.

YOUR RESPONSIBILITY

You are responsible for your use of the Services and for complying with these Terms and applicable law. To the extent permitted by applicable law, you may be responsible for reasonable losses or costs that Phantom Gamelabs incurs as a direct result of your intentional or negligent material breach of these Terms or your unlawful use of the Services.

This provision does not require a consumer to indemnify Phantom Gamelabs for matters outside the consumer's control or for losses caused by Phantom Gamelabs, and it does not limit any mandatory consumer rights.

PLAY FAIR AND WITH RESPECT

To keep our community and games safe and enjoyable, you must not use the Services to engage in unlawful, abusive or disruptive conduct.

You must not use language or content that is unlawful, defamatory, threatening or harassing, or that unlawfully promotes violence, hatred or discrimination against an individual or group.

You must not cheat or interfere with the normal operation of the Services, including by using unauthorised bots, cheats, hacks, exploits or software designed to manipulate the Services or provide an unfair gameplay advantage.

You also agree not to:

  • post, upload, publish, submit or transmit content that infringes or misappropriates another person's intellectual-property, privacy or other legal rights;

  • post or transmit content or engage in conduct that violates applicable law;

  • knowingly submit fraudulent, materially false, misleading or deceptive content;

  • promote illegal activities;

  • intentionally and materially disrupt other users' enjoyment of the Services;

  • access or attempt to access non-public areas of the Services or Phantom Gamelabs' systems without authorisation;

  • probe, scan or test the vulnerability of our systems or networks without authorisation;

  • circumvent security or authentication measures;

  • use automated tools to access or extract data from the Services except where expressly permitted by us or where such use cannot lawfully be prohibited;

  • use Phantom Gamelabs trademarks, logos or other protected identifiers without permission except where permitted by applicable law;

  • use the Services for unauthorised commercial purposes;

  • unlawfully collect or store personal data relating to other users;

  • impersonate another person or entity or materially misrepresent your affiliation with another person or entity; or

  • otherwise use the Services in violation of applicable law.

Where required by applicable law, we will take into account the nature and seriousness of the violation and provide applicable notices, reasons or means of redress.

SUSPENSION AND TERMINATION

You may stop using the Services at any time.

We may suspend or terminate your access to some or all of the Services if:

  • you materially or repeatedly breach these Terms;

  • suspension or termination is reasonably necessary to protect the Services, other users or third parties against fraud, abuse, security threats or unlawful activity;

  • we are required to do so by law or by a competent authority; or

  • we discontinue the relevant Service.

Where reasonably possible and required by applicable law, we will provide appropriate notice before suspension or termination. Termination or suspension does not affect rights or remedies that arose before termination.

Where a consumer is legally entitled to a refund, price reduction, termination remedy or other compensation following discontinuation, suspension or termination of a digital service, nothing in these Terms limits that entitlement.

LINKS TO THIRD PARTY WEBSITES OR RESOURCES

The Services may contain links to third-party websites, services or resources.

Third-party services are operated independently from Phantom Gamelabs, and their own terms and privacy policies may apply.

We are not responsible for third-party content or services merely because the Services contain a link to them. However, nothing in this section excludes any responsibility that Phantom Gamelabs has under mandatory applicable law.

GOVERNING LAW

These Terms are governed by the laws of Finland, excluding its rules on choice of law.

If you are a consumer, this choice of Finnish law does not deprive you of any mandatory consumer protection afforded to you by laws that would otherwise apply to you and from which the parties cannot contractually derogate.

DISPUTE RESOLUTION

We encourage you to contact us first at info@phantomgamelabs.com so that we can try to resolve any complaint directly.

If you are a consumer residing in Finland and we cannot resolve the dispute through negotiation, you may refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta). Before doing so, you should normally contact the Consumer Advisory Services (Kuluttajaneuvonta).

Information about Consumer Advisory Services is available at www.kkv.fi, and information about the Consumer Disputes Board is available at www.kuluttajariita.fi.

A consumer may also bring proceedings before a court that has jurisdiction under applicable mandatory law, including any court in the consumer's place of residence that has jurisdiction under Finnish law.

If you are not acting as a consumer, disputes arising from these Terms shall be resolved by the competent courts of Finland, with the Helsinki District Court as the court of first instance, unless otherwise required by mandatory law.

CHANGES TO THESE TERMS

We may amend these Terms where there is a valid reason for doing so, including:

  • changes to applicable law or regulatory requirements;

  • security, fraud-prevention or technical requirements;

  • changes to the functionality or operation of the Services;

  • introduction of new Services or features; or

  • other objectively justified operational reasons.

Any change will be proportionate to the reason for the change and will not affect statutory rights that have already arisen. Where a change materially affects an ongoing consumer contract, we will provide reasonable advance notice where required by applicable law and explain the change and its effective date. If applicable law gives you a right to terminate the contract because of a change, we will inform you of that right.

Changes will not retroactively alter completed purchases unless required by law or expressly agreed with you.

If you do not agree with amended Terms applicable to future use of the Services, you may stop using the Services.

SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will apply only to the extent legally permissible or, where appropriate, will be disregarded. The remaining provisions will continue to apply to the extent permitted by law.

For consumer contracts, this section does not permit an invalid or unfair term to be modified or interpreted in a manner that would deprive the consumer of protections provided by mandatory law.

ENTIRE AGREEMENT

These Terms, together with any additional terms expressly applicable to a particular Service and our Privacy Policy where relevant, constitute the agreement governing your use of the Services.

Nothing in this section excludes representations, information or contractual rights that are legally binding under mandatory applicable law.